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Privacy Policy

Welcome to Only Spins Casino, your premier destination for online gaming excitement.

At Only Spins Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.

Information We Collect

Personal Information

When you register with Only Spins Casino, we collect the following personal information:

Account Registration:

  • Full name and date of birth
  • Email address and phone number
  • Residential address and country of residence
  • Username and encrypted password
  • Preferred currency and language settings

Identity Verification:

  • Government-issued photo identification
  • Proof of address documents
  • Payment method verification documents
  • Selfie photographs for identity confirmation

Financial Information:

  • Payment method details (credit cards, e-wallets, bank accounts)
  • Transaction history and payment records
  • Withdrawal preferences and banking information
  • Tax identification numbers where required

Automatically Collected Data

Our systems automatically collect certain information during your visits:

Technical Information:

  • IP address and geographic location
  • Device type, operating system, and browser information
  • Screen resolution and device capabilities
  • Internet service provider details

Usage Data:

  • Pages visited and time spent on our website
  • Games played and betting patterns
  • Click-through rates and navigation paths
  • Session duration and frequency of visits

Cookies and Tracking:

  • Essential cookies for website functionality
  • Analytics cookies for performance monitoring
  • Marketing cookies for personalized advertising
  • Preference cookies for customized experiences

How We Use Your Information

Service Provision

We use your personal information to:

Account Management:

  • Create and maintain your player account
  • Process deposits, withdrawals, and other transactions
  • Verify your identity and prevent fraud
  • Provide customer support and resolve disputes

Gaming Services:

  • Enable access to casino games and sports betting
  • Calculate winnings and process payouts
  • Maintain game history and statistics
  • Personalize gaming recommendations

Communication:

  • Send account notifications and security alerts
  • Provide promotional offers and bonuses
  • Deliver newsletters and gaming updates
  • Respond to customer inquiries and feedback

We process your data to comply with:

Licensing Requirements:

  • Anti-money laundering (AML) regulations
  • Know Your Customer (KYC) procedures
  • Responsible gaming monitoring
  • Tax reporting obligations

Security and Fraud Prevention:

  • Monitor for suspicious activities
  • Prevent underage gambling
  • Detect and prevent bonus abuse
  • Maintain transaction records for auditing

Data Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted partners who help us operate our services:

Payment Processors:

  • Credit card companies and banks
  • E-wallet providers (PayPal, Skrill, Neteller)
  • Cryptocurrency payment services
  • Wire transfer and banking partners

Technology Partners:

  • Game developers and software providers
  • Cloud hosting and security services
  • Analytics and marketing platforms
  • Customer support systems

Professional Services:

  • Legal advisors and compliance consultants
  • Accounting and auditing firms
  • Identity verification services
  • Fraud prevention specialists

We may disclose your information when required by:

  • Court orders and legal proceedings
  • Regulatory investigations and audits
  • Law enforcement requests
  • Tax authority inquiries
  • Anti-money laundering investigations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

Data Security Measures

Technical Safeguards

We employ industry-standard security measures:

Encryption:

  • SSL/TLS encryption for all data transmission
  • AES-256 encryption for stored sensitive data
  • End-to-end encryption for payment processing
  • Encrypted database storage systems

Access Controls:

  • Multi-factor authentication for staff access
  • Role-based permission systems
  • Regular access reviews and updates
  • Secure API connections with partners

Infrastructure Security:

  • Firewall protection and intrusion detection
  • Regular security audits and penetration testing
  • 24/7 security monitoring and incident response
  • Secure data centers with physical access controls

Organizational Measures

Our privacy protection includes:

Staff Training:

  • Regular privacy and security training programs
  • Confidentiality agreements for all employees
  • Background checks for personnel with data access
  • Clear data handling procedures and protocols

Data Minimization:

  • Collection limited to necessary information only
  • Regular review and deletion of unnecessary data
  • Automated data retention and disposal systems
  • Privacy-by-design approach to new features

Your Privacy Rights

Access and Control

Under applicable privacy laws, you have the right to:

Data Access:

  • Request copies of your personal information
  • Obtain details about how your data is processed
  • Receive information about data sharing practices
  • Access your transaction and gaming history

Data Correction:

  • Update incorrect or outdated information
  • Complete incomplete personal data records
  • Correct errors in your account details
  • Modify communication preferences

Data Deletion:

  • Request deletion of your personal information
  • Close your account and remove associated data
  • Withdraw consent for marketing communications
  • Exercise your “right to be forgotten”

Exercising Your Rights

To exercise these rights:

  1. Contact our Privacy Team at [email protected]
  2. Provide verification of your identity for security
  3. Specify your request clearly and completely
  4. Allow processing time of up to 30 days for complex requests

International Data Transfers

Cross-Border Processing

As an international casino, we may transfer your data across borders:

Adequate Protection:

  • Transfers only to countries with adequate privacy laws
  • Standard contractual clauses for international transfers
  • Binding corporate rules for intra-group transfers
  • Regular assessment of transfer mechanisms

Safeguards:

  • Due diligence on international partners
  • Contractual privacy protections
  • Regular monitoring of data handling practices
  • Incident reporting and response procedures

Data Retention

Retention Periods

We retain your information for specific periods:

Active Accounts:

  • Personal information: Duration of account plus 7 years
  • Transaction records: 7 years from last transaction
  • Gaming history: 5 years from account closure
  • Communication records: 3 years from last contact

Closed Accounts:

  • Identity documents: 7 years after account closure
  • Financial records: 7 years for regulatory compliance
  • Marketing preferences: Until withdrawal of consent
  • Legal hold data: Until resolution of legal matters

Contact Information

Privacy Inquiries

For privacy-related questions or concerns:

Email: [email protected] Phone: +44 20 7946 0958 (International) Mail: Privacy Officer, Only Spins Casino, 123 Gaming Street, London, UK

Response Time: We aim to respond to all privacy inquiries within 48 hours during business days.

Data Protection Authority

If you’re unsatisfied with our response, you may contact your local data protection authority or the UK Information Commissioner’s Office (ICO).

This Privacy Policy was last updated on January 27, 2025. We may update this policy periodically to reflect changes in our practices or applicable laws. Significant changes will be communicated via email or website notification.